1. Bookings can be made by telephone or securely online through any of our websites. The bookings department can also be contacted by email or post at the above addresses.
2. To book a specific time on a specific date we require the game fees to be paid as a deposit. This deposit prevents others from booking this sporting event on a specific time on a specific date and is therefore non-refundable at the point the deposit is paid and the booking is confirmed. This complies with Regulation 6 within the Distance Selling Regulations issued by the Office of Fair Trading.
3. Outstanding balances for packages should be paid On arrival to site on the date of the event booked, if not settled prior to arrival.
4. Once payments are received for upgraded or discounted paintball packages they are non refundable in accordance to the cancellation charges stated below. In the event that members of the group are a 'no-show' on the date booked paintball purchased for those player are non-refundable. However, their pre-purchased paintballs can be used by the remaining players in the group. Unused pre-purchased paintballs can not be removed from the paintball site under any circumstances.
AGE RESTRICTIONS - The minimum age for paintball is 12 years old; however some venues operate a higher minimum age. When placing your booking you are advised of this age restriction. Please ensure that you comply with the minimum age restriction as players attending who do not meet the minimum requirement will be turned away from the site. In line with UKPSF guidelines:- Players aged 12 or 13 years must have a responsible adult playing with them throughout the session. In addition, we must be in receipt of a signed parental consent form before they can take part. This is provided to every customer at the time of booking- Players between the ages of 14 and 16years must have a responsible adult on site at all times. In addition, we must be in receipt of a signed parental consent form before they can take part. This is provided to every customer at the time of booking.
CANCELLATION CHARGES - Once your booking is processed, your right to cancel without penalty ends as designated by The Office of Fair Trading as we have booked you into a sporting event at a specific date at a specific time. Therefore the terms of cancellation are as follows:- Once a booking is processed - loss of deposit- 31 days or more prior to the event - Full refund of monies paid less the deposit. Your deposit is the Game Fee, which you paid on booking- 30 days or less prior to the event - No refund.- Our accepted date of cancellation is the date that your written cancellation is acknowledged in writing by MSE Paintball Ltd. If catering or any other supply is included in the package, this may also be subject to cancellation charges. No verbal cancellations are accepted. Cancellations must be sent by either email or post; both addresses can be found on our website or on our receipts.- Stated cancellation times include weekends and bank holidays- Any reduction in numbers must also be confirmed by Paintball Matrix Limited in writing to be considered valid. Cancellation charges as above apply in the event of a reduction in numbers in all cases.Under circumstances out of our control, including but not limited to; extreme weather or other natural damages to sites, unexpected group cancellations, or other events which may create unacceptable risk to health and safety or the inability to run an acceptable standard of game, we reserve the right to cancel your booking or offer an alternative date or site for your booking. Under such circumstances our liability is limited to a full refund of all monies paid. We do not accept liability for any additional or associated costs that may be incurred as a result of the cancellation or necessary change. Paintball is an all-weather sport and will normally proceed regardless of weather conditions. In adverse weather conditions you should assume your booking will proceed unless directly advised by us otherwise.
ARRIVING LATE - All our venues require participants to be ready to take part in the activity 30 minutes or at the very latest 15 minutes prior to a designated 'start-time' to enable a full safety briefing to take place. The time stated on your confirmation is this important 'arrival time' and not the 'start time'. All our venues will do their best to accommodate late arrivals but this cannot be guaranteed, especially during busy periods. It is unlikely that customers will be allowed to participate if they have missed the pre-session briefing and safety talk. Some of our venues will make an exception to this and provide individual safety talks and briefings, but this in entirely at the individual venue's discretion and cannot be guaranteed. The booking will normally be treated as a cancellation in the event of late arrival with the loss of all monies.
EXCLUSION FROM VENUE - The host venue has the right, at all times, to refuse participants access to the booked activity at any stage of the booking and remove them from their venue if in their opinion the participants are under the permitted age; are unfit to take part in the activity because of physical or mental impairment; be under the influence of alcohol or drugs; have arrived too late to take part in the pre-activity briefing; consider them to be a danger to themselves, other participants or members of staff; or are displaying aggressive and abusive behaviour (verbal or physical). If any of these occurrences apply, the booking will have been deemed to have been cancelled and full cancellation charges will apply.Should any participant damage the property of the venue of verbally or physically injure a member of the staff or other participants, they will be dealt with by the venue management accordingly and may face prosecution by the venue. Paintball Matrix Limited will not become involved in such matters other than to supply the necessary authorities with contact details of the offending party / parties. Any communications relating to such matters should be conducted between the venue, the offending party / parties and the authorities.
